Refund Policy

Failed or blocked generations

If a generation fails, is rejected by safety review, or cannot be delivered, the 100 credits reserved for that task are returned to your account. A credit return is recorded once, even if a provider retries a status notification.

Credit-pack purchase refunds

Unused credits may be eligible for a refund within 14 days of purchase. Contact the site operator from the email address on your account and include the Stripe receipt or order number. Credits already used for a successfully delivered video are not refundable, except where required by applicable law.

Refunds are returned to the original payment method. Processing time depends on your bank or card issuer. We may deny a request when there is evidence of fraud, chargeback abuse, or violation of the Terms of Service. This policy does not limit consumer rights that cannot be waived under applicable law.

Contact

For a purchase question, use the support contact shown in your account and include the email used at checkout. Do not send full payment-card details.